HD 9980.5 .B67

• The service economy
•  -- Service strategy
•  -- Designing the service enterprise
•  -- New service development
•  -- The service encounter
•  -- Supporting facility and process flows
•  -- Service quality
•  -- Process improvement
•  -- Supplement: data envelopment analysis (dea)
•  -- Service facility location
•  -- Managing service operations
•  -- Service supply relationships
•  -- Globalization of services
•  -- Managing capacity and demand
•  -- Managing waiting lines
•  -- Capacity planning and queuing models
•  -- Supplement : computer simulation?
•  -- Quantitative models for service management
•  -- Forecasting demand for services
•  -- Managing service inventory
•  -- Managing service projects
•  -- Endnote
•  -- Name index
•  -- Subject index.

Includes several examples from the field of technology. This book offers coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. It also demonstrates how crucial functional areas of an organization, such as marketing and strategic issues, impact effective service management