المحتويات / النص
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Preface
Acknowledgments
Credits
Introduction: Services and Human Resources in Sport and Recreation
Part I Human Resources in Sport and Recreation
Chapter 1 Volunteers and Volunteerism
The Need for Volunteerism
Volunteer Organizations
People Who Volunteer
Why People Volunteer
Altruism and Volunteerism
Summary
Your Perspectives
Chapter 2 Professionals and Professionalism
Characteristics of a Profession
Process of Professionalization
Semi-Professions, Mimic Professions, and Deprofessionalization
Professional Status of Sport Management and Sport and Recreation Services
Professionalism and Volunteerism
Summary
Your Perspectives
Chapter 3 Clients As Human Resources
Customer As Input, Throughput, and Output
Customer Participation in Sport and Recreation Services
Client Motives for Participation
Client Motivation and Sport Management
Summary
Your Perspectives
Part II Individual Differences in Human Resources
Chapter 4 Abilities
Issues Over Ability
Cognitive Abilities
Emotional Intelligence
Psychomotor Abilities
Summary
Your Perspectives
Chapter 5 Personality
Determinants of Personality
Type Theories
Trait Theories
Personality and Organizational Behavior
Summary
Your Perspectives
Chapter 6 Values
Values, Beliefs, Attitudes, and Norms
Sources of Values
Terminal and Instrumental Values
Hierarchy of Values
Value Types
Functions of Values
Values in Organizations
American Values and Sport
Summary
Your Perspectives
Chapter 7 Motivation
A Model of Motivation
Motivation As Personal Investment
Summary
Your Perspectives
Part III Human Resource Practices
Chapter 8 Organizational Justice
Distributive Justice
Procedural Justice
Interactional Justice
Summary
Your Perspectives
Chapter 9 Job Design
Job Enrichment
Task Attributes
Motivational Properties of Tasks
Implementing Task Attributes
Task Attributes and Individual Differences
Other Approaches to Job Design
Task Dependence, Coordination, and Variability
Summary
Your Perspectives
Chapter 10 Staffing and Career Considerations
Purposes of Staffing
Focuses of Staffing
Matching People and Jobs
Psychological Contract
Career Considerations
Mentoring
Summary
Your Perspectives
Chapter 11 Leadership
Leader Behavior
Multidimensional Model of Leadership
Transformational and Transactional Leadership
Leadership and Decision Making
Decision Styles
Problem Attributes
Summary
Your Perspectives
Chapter 12 Performance Appraisal
Purposes of Performance Appraisal
What Should Be Evaluated
When to Conduct Performance Appraisal
Who Should Do the Appraisal?
Errors in Rating
Summary
Your Perspectives
Chapter 13 Reward Systems
Purposes of Reward Systems
Types of Rewards
Bases of Rewards
Reward Systems and Member Preferences
Summary
Your Perspectives
Part IV Attitudinal Outcomes
Chapter 14 Satisfaction
Theories of Job Satisfaction
Satisfaction With Volunteer Work
Participant Satisfaction
Measurement of Satisfaction
Summary
Your Perspectives
Chapter 15 Commitment
Multidimensionality of Organizational Commitment
Occupational Commitment
Development and Effects of Organizational Commitment
Correlates of Organizational Commitment
Summary
Your Perspectives
Chapter 16 Internal Marketing and Human Resource Management
Production and Marketing of Products
Triangle of Marketing
Definition of Internal Marketing
Process vs. People Orientation in Internal Marketing
Marketing Principles in Internal Operations
Internal Marketing As a Tool for Change
Internal Marketing and Human Resource Management
Marketing Department vs. Marketing Functions
Issues in Internal Marketing
Summary
Conclusion: Founding and Guiding Themes
References
Index
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المستخلص
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The second edition of this ground-breaking text continues to guide students toward a greater understanding of human resource management in the sport and recreation environment. >Human Resource Management in Sport and Recreation, Second Edition,> provides future practitioners with a solid foundation in research and application of human resource management for success in the sport industry.With more than 30 years of experience in management of human resources, Dr. Packianathan Chelladurai provides an understanding of the dynamics of human resources and management, bringing into focus the three divergent groups of people who constitute human resources in sport and recreation organizations: paid professional workers, volunteers, and the clients themselves. Dr. Chelladurai goes on to match managerial processes with individual differences among those three groups.>Human Resource Management in Sport and Recreation, Second Edition,> merges the fields of human resource management and the sport industry in an easy-to-read manner. Its updated references, examples, and studies reflect the increased growth, interest, and complexity in human resource management in sport in recent years. This new edition places a greater emphasis on managerial competencies, the strategic importance of human resource management, and the implications of organizational justice. There is also a new chapter on internal marketing, a concept that has not been addressed adequately in a sport context but deserves attention as sport and recreation organizations better understand the importance of human resource management. This new chapter details the potential impact of internal marketing and outlines its uses.Student comprehension is aided by several special elements, including "Viewpoint" sidebars providing quotes and findings from experts and researchers, "Review" sidebars highlighting key points, and practical sidebars detailing applications of research or problems that practitioners must be aware of. The book also includes learning objectives, summaries, key terms, and end-of-chapter activities.Part I outlines the unique and common characteristics of the three groups in human resources. Part II focuses on differences among people and how the differences affect behavior in sport and recreation organizations. This part covers human resource issues related to abilities, personality, values, and motivation among the three sets. Part III explores significant organizational processes in the management of human resources. Included are chapters on organizational justice, job design, staffing and career considerations, leadership, performance appraisal, reward systems, and internal marketing. Finally, part IV discusses two significant outcomes expected of human resource practices: satisfaction and commitment.>Human Resource Management in Sport and Recreation, Second Edition,> will guide students' understanding of key concepts in human resources in the sport and recreation industry. In doing so, it will prepare them for a career in that industry.
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